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Your Data, Your Account, Our Rules

We hold your account details, payment records and device data to one standard, whether you signed up from a phone in Chicago or a desktop in any other eligible state.

What we collectWhy we collect itYour data controlsCookies explainedPayment records
nydailynumbers Your Data, Your Account, Our Rules
REACH THE DESK

How to Reach Us About Data

When something about your data needs a human, you should not have to hunt for a form. Live chat inside your signed-in account routes to the same team that handles identity verification, so the agent sees the account context while you talk. Email suits formal requests better: ask for a copy of the personal data linked to your account, a correction, or deletion of records we are not required to keep. Requests are handled in the order they arrive and we confirm receipt so you know yours landed. Keep your account email current, since that is where we reply.

Live Chat in Your Account Open your signed-in lobby and start a chat from the help corner. The agent sees your verification status and recent payment activity, so most data questions get answered in the same session.
Privacy Email Desk Send a written request about your personal data and we reply to the address on your account. Use it for access, correction or deletion asks where you want a record of the exchange.
Identity Verification Help If a PayPal, Venmo or Play+ step stalls on verification, chat can resend the document upload link and check which field failed, so you are not guessing at what went wrong.
SECURITY AND COOKIES

Security, Cookies and Data Retention

Everything we store travels over an encrypted connection, and saved wallet details are masked on screen instead of shown in full. We log sign-ins and device changes so an unfamiliar login can be spotted and locked out. Cookies do two different jobs here: the ones that keep you signed in and remember your lobby settings, and the measurement ones that show which pages get used. You can clear or block the second group in your browser without losing account access.

What We Collect

Account identity fields, contact details, transaction history from PayPal, Venmo and Play+, sign-in timestamps, the device you use, and which lobby titles you open. Nothing we collect sits outside the running of your account.

Cookies We Use

Session cookies keep you signed in and hold your lobby preferences. Measurement cookies report page usage in aggregate. You can block the measurement set in your browser settings and the account still works.

Account Security

Sign-in alerts, device logging and a lockout path if you spot something unfamiliar. Change your password from account settings, or ask chat to freeze the account while we check the activity with you.

Retention and Deletion

We keep tax, payment and anti-fraud records for the period state law requires, then remove them. For everything else you can request deletion, and we confirm what was removed.

Straight Answers on Your Privacy

These are the privacy questions we field most often from account holders, answered the way our desk would answer them in chat. If yours is not here, ask it directly and we will walk you through the steps that apply to your account and your state.

Identity fields for verification, your contact details, date of birth, payment records from PayPal, Venmo or Play+, plus sign-in logs and device signals. Every field is tied to running your account.

No. We share only what a task needs: payment processors to move money, identity vendors to verify you, and the vendors that host the lobby. Each one works under contract.

Message chat from inside your signed-in account, or email from the address on the account. Ask for a copy of the personal data linked to your account and we confirm receipt.

Yes, for records we are not required to keep. Tax, payment and anti-fraud files carry a retention period set by state law, so those stay until the period ends. We tell you which is which.

Payment and tax records stay for the retention period state law sets, then we remove them. Login and device records are kept long enough to investigate account security issues and then cleared.

Where state law grants you extra rights, such as a right to correct or delete data, those rights apply on top of this policy. Access depends on state law and eligible states.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.